faq

Smartcell™ has a useful shelf life of up to 6 years. It contains no contaminating materials found in other batteries (Mercury , Lead and Cadmium) Smartcell™ is environmentally friendly and can be safely disposed of without fear of environmental pollution or explosion due to fire.

Does the battery have a shelf life?
Yes, the power pack has a 6 year shelf life. This means that the emergency battery can be stored for up to 6 years without affecting the use time of the product. The shelf life is not by any means affected with use.
Can I use my Smartcell™ after it has been used once?
Yes, you can use your Smartcell™ after it has been used once, but speaking and standby times may vary. Smartcell™ is a disposable battery. It is designed to be used until the power source is depleted. As long as it is not left plugged into the cell phone for long periods, and it's use is limited to important calls in most cases, the products actual usage is up to 120 minutes of talk time or 480 minutes of standby time depending on the mobile phone model, phone features and network mode. High usage features such as digital cameras and colour screens will reduce your talk and standby time. Always try to charge unti it does not charge anymore after several attempts. It is not a charger but an emergency battery. When your battery goes low and you need to make a call, plug in your Smartcell™, make or receive your call, then disconnect and save your Smartcell™ for another emergency call. Analog networks use approximately 5 times more power than digital network signals — even when the phone is on standby. For best results, minimise your Smartcell™ usage in analog zones.
Can I leave my Smartcell™ connected to my mobile phone?
Yes, it is suggested that the unit remains connected to the mobile phone while needed as an emergency power source. Although the unit will charge mobile phones, it is designed for emergency use and not as a replacement for an original mobile phone charger (Home AC Adapter, Car Adapter and Desktop Charger).Once the urgent call has been placed or received, unplug your Smartcell™ to minimise battery depletion for use in the future.
Can I remove my mobile phone battery while I am using a Smartcell™?
No, do not remove your mobile phone battery while using the emergency power pack unit. A mobile phone battery is an integral part of the electrical circuit of the mobile phone and must be attached to the mobile phone in order to complete the phones' electrical circuit.
Can a damaged mobile phone battery affect the use of Smartcell™?
Yes, a damaged mobile phone battery can affect the use of the emergency power pack. Damaged or very old mobile batteries can increase the amount of time it takes the charger to work. If the mobile phone battery is working, but in poor condition, the power pack may take a few more seconds to work. If the mobile phone battery is not functioning at all and cannot be charged by your emergency power pack, it could be acting as a "Break" in the phone circuit. In such cases, the phone is not functional and the emergency power pack will not work.
Where can I buy Smartcell™?
You can place an order with Smartcell™ online by emailing sales@smartcell.com.au Smartcell™ is also being introduced in Australia at several retail outlets including petrol stations, supermarkets, grocers, train stations, airports, electronic stores, warehouses, and mobile phone stores from mid 2006.
I have a damaged port, will this affect the use of my Smartcell™?
Yes, a damaged adapter port on a mobile phone can affect the use of the emergency power pack.If there is damage, usually caused by the phone being dropped, where the charger plugs into your mobile phone. One might try to "Jiggle" the emergency power pack 150 adapter when plugged into the mobile phone. If you are having difficulty charging your mobile phone with the manufacturer supplied charger, the emergency power pack will experience similar difficulties. Keep an extra emergency power pack ready once you begin to use your first mobile emergency power pack. Places such as your purse, wallet, desk, glove compartment and laptop case are recommended.
Does Smartcell™ fully recharge my phone?
When you connect Smartcell™ to your mobile phone you will see that the battery of your mobile starts charging on your display. After a few minutes you will already have more power. If you have a completely dead battery, it will take some more time before you can use your mobile. Unplug and plug the connector if charging fails.
Can I damage my mobile phone with Smartcell™?
Generally speaking, Smartcell™ cannot damage your mobile phone. However you should not leave Smartcell™ connected for more than 1 hour. Smartcell™ should only be used on a battery that has been fully charged at least once by an original manufacturer supplied charger.